About
I work at the intersection of people leadership and data-driven thinking, helping teams perform well and building systems that understand human behavior.
My MSc in Statistics & Data Science grounds my approach in evidence, whether that’s analysing support patterns, coaching distributed teams, or thinking about AI systems that serve real people.
Now
Team Lead, Woo Happiness
Automattic · 2026 – Present
- Leading a distributed WooCommerce support team, running 1:1s, goal-setting cycles, and team meetups
- Building Looker dashboards and revenue analytics to inform support and growth decisions
- Exploring AI-assisted workflows with Claude to make the team more effective at scale
Skills & Focus Areas
Leadership
Team coaching & mentoring
Performance management
Goal-setting (SMART, OKR)
Async & distributed teams
Cross-functional collaboration
AI & Tooling
LLM applications & prompting
AI-assisted workflows
Claude Code / agentic tools
Process automation
Knowledge systems
Data Science
Statistical modelling
Machine learning
Data analysis & visualisation
Python · R · SQL
Experimental design
Product & Support
WooCommerce ecosystem
Payments & ecommerce
Customer success
Quality assurance
WordPress / hosting
Background
Happiness Engineer · Automattic
2021 – Present · Senior technical support, PHP contributions, AI solutions
Happiness Data Ally · Automattic
2024 – 2025 · Analytics, dashboards, data pipelines (SQL, Trino, Looker)
Support Engineer · SomewhereWarm
2020 – 2021 · Technical support, customizations, internal tooling
Research Intern · NCSR “Demokritos”
2019 · Neural network simulations, chimera states in complex dynamical systems
Education
MSc Statistics & Data Science · Hasselt University
2023 – 2026 · CNN pruning thesis, RSS-accredited
MEng Electrical & Computer Engineering · NTUA
2015 – 2021 · Brain atrophy simulation thesis with UPenn CBICA
Beyond work
When I’m not leading teams or training models, I’m drafting patterns and sewing my own clothes.
Get in touch